IT Help Desk Technician

Job Description

Salary - SAR 3000 to 3500
Qualification - B.E / B.Tech / MCA
Must having experience in Hospital

Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs